Delivery, Installation & Returns
Delivery, Install and Returns FAQ
We understand the importance of the smooth running of every project from conception to completion.
Our in-house team will ensure that you're supported consistently and with easy communication channels.
Find frequently asked questions relating to Online Orders & Delivery below.
Please refer to our full Terms & Conditions here for more info.
Please note that due to up and coming Christmas Holiday period, delivery times will be impacted.
Returns
You have the right to return the goods if they have been ordered from our standard stock—excluding showroom clearance items—under the Consumer Contract and Distance Selling regulations.
Goods either ordered specifically for you or that you have seen prior to order do not fall under these regulations and therefore cannot be returned, unless we accept they are faulty.
You have 14 days after you take delivery to return the Goods, and you must inform us in writing as soon as possible of your intention to do so.
The Goods you return to us will be returned to stock for resale. Therefore, any Goods must be returned to us in exactly the same condition as we delivered them to you, which is in perfect visual and working condition, and in their original packaging.
The Distance selling regulations also cover online orders and your right of return as follows.
- You have 14 days to inform us in writing of your decision to return the Goods.
- You have 14 days after informing us to return the Goods in their original packaging and in perfect visual and working condition.
- Once we have accepted the Goods, we have 14 days to refund any sums you have paid.
You are responsible for all the risks and costs associated with returning the Goods.
Please note that all chair orders placed via Hunts Office's online shop are curbside delivery only.
We provide Free Delivery & Installation for all UK mainland Ecommerce orders, excluding the exempt Scottish postcodes.
Please note we are unable to ship to Northern Ireland.
Please be aware that we cannot ship outside of the UK mainland as above.
*Ecommerce orders requiring delivery to the following postcodes will incur an extra Delivery & Installation Charge:
The Scottish Highlands:
AB36-38
AB55-56
FK17-21
IV1-39
IV52-54
IV63
KW1-14
PA21-40
PH19-26
PH30-41
PH49-50
Scottish Islands:
HS1-9
IV40-51
IV55-56
KA27-28
KW15-17
PA20
PA41-49
PA60-78
PH42-44
ZE1-3
The installation of your furniture is the focal point of your new working environment.
Our service is designed to offer our clients, old and new, complete peace of mind, especially those projects which need to be completed within critical time limits. We frequently operate within a working office environment with minimal disruption to the client.
Our installation teams are trained to the very highest standards, and have regular ongoing training. They are equipped with the latest resources and are fully aware of health and safety guidelines.
We pride ourselves in our ability to provide a professional service which allows us to maintain our excellent relationships with our clients and maintain our reputation for offering highest quality products and service combined with value for money.
Any questions?
Call us on +44(0)1494 474 621 or send our team an email.
Or outline your requirements below and we’ll get right back to you.